Why can’t I sign in to MetaTrader 4/5?

If you have problems logging in to your MetaTrader 4/5, check if they are resolved by referring to the following topics.

  • Your account details are incorrect → Check your login, password, and server details.
  • Your password is incorrect → If issues remain, reset your password.
  • An incorrect server is selected → Make sure you are using the correct version of the app.
  • Your account is archived
  • You have weak or no internet connection → Also confirm your internet connection.
  • Your demo account has expired
  • You need to reset your password → If issues remain after checking, contact support.
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